As we all have a little more time on our hands while working from home, we thought it would be a nice idea to get to know the team behind Black Nova Designs, my web hosts, IT support team and good biz besties.

Feel free to comment on this blog with who you are and what you do. It would be fab to hear from you!

So Danielle, over to you…. 

Black Nova Designs… What do you do?

  1. EXPLAIN WHAT IT IS YOU DO?

We help small businesses, bloggers and individuals with their professional and personal IT requirements. 

Our mission is to help all ‘technophobes’ out there to get a website or IT system that works for them. 

Offering free support and advice ensuring we are approachable experts in our industry. 

We offer affordable website design, website hosting and advice on pc’s, laptops and Wi-Fi. 

WHEN DID YOU START YOUR BUSINESS?

Technically we registered with Companies house in 2012 but it led dormant for several reasons until 2015.

WHAT MADE YOU START YOUR BUSINESS?

Realizing that our industry is totally drowned in ‘experts’ with no insurance, qualifications, references or idea of what they are doing and still charging the earth for amateur solutions.

Don’t get us wrong, there are plenty of great competitor companies out there, but also plenty that are not. 

We started this company as we saw a gap in the market for friendly and approachable services without being baffled with techy jargon. 

We bring people an affordable solution to their online business requirements. 

WHAT IS YOUR ETHOS / BELIEF BEHIND YOUR BRAND / OR WHAT IS YOUR MISSION STATEMENT?

Our ethos, we are an on call friendly and affordable creative IT provider. Family based and approachable ‘geeks’.

We have built a team of knowledgeable team members ranging from apprentices, through to very knowledgeable developers and designers. 

Black Nova Designs covers, hosting, Wi-Fi and almost all services within the IT industry, but we do it in a professional and friendly manner.

Our family comes first, this business is our baby, we will protect it, nurture it and let it grow into something hopefully not just we can be proud of but something our clients are proud to be part of also. 

WHAT DO YOU LOVE MOST ABOUT WHAT YOU DO?

Helping others! 100% the most rewarding part of what we do is bringing people the online presence they deserve, seeing the pleasure and happiness when in many cases they see their brand and business come to life with a website they are not only proud of but are confident in using and updating. 

The pure happiness our residential clients get when we fix the wireless around their house and garden, or just getting a laptop to go just a tad faster. Honestly, knowing we can make others happy and share our knowledge within our industry to ensure others can at least know what they are buying and paying for it just a huge privilege. 

WHERE ARE YOU BASED?

Black Nova Designs HQ is based in the small town of Calne, Wiltshire. We have clients locally and nationally. And website hosting clients internationally.

WHAT 3 TIPS WOULD YOU GIVE TO OTHERS LOOKING TO START THEIR OWN BUSINESS?

Research get to know your market, your ideal clients and your competitors.

Know why you differ from other companies in the same industry and value your own time. 

Remember lots of people will be searching for a bargain, some are looking for quality over cost and some are just happy you can help. Work out which of those are your ideal client and go about putting together a marketing plan to start attracting those clients.

It won’t be easy, and it will take time. The universe will test you; you need to know if the fight is worthwhile.

Last tip, get a great support network around you, find a local networking group, business friends or family – who ever it is make sure they have your back when you need it.

WHEN IT COMES TO MARKETING YOUR BUSINESS WHAT WORKS BEST FOR YOU?

Sharing knowledge, sharing tips and advice and letting people see the behind the scenes.

 We do share a lot of our wins on social media, we share links and images of the projects we have been working on or websites we have released but we also attend a lot of local networking events, we also love doing blogs like this one to share our message, work with others and hopefully be able to provide an insight into the forever growing online and technology based world.

WHAT HAS BEEN THE HARDEST PART OF RUNNING A BUSINESS/DOING WHAT YOU DO?

The toughest part, gosh there are a few. 

Knowing when to charge someone, I mean at what point are you no longer providing general advice and should charge? We’ve spent years learning what we know, how much we should give away for free – this debate will be forever on going, I think.

The other biggest struggle, we want to help everyone and seeing others be wrongly priced, or wrongly advised just kills us.

 We have come across some awful cases of overcharging, false promises and websites built in such an awful way with some even being held ransom for their own domain or information. 

WHO IS YOUR FAVOURITE EQUESTRIAN OF ALL TIME?

I don’t think I have one, I mean there are sooo many inspirational riders out there. We love Carl Hester, Sir Mark Todd, The entire Whittaker family, oh and Monty Roberts but this is to just name a few, I mean we love everyone in the equestrian world – they all work incredibly hard and something we could all learn from ‘horse lovers’ is that often things don’t always go the way we planned, but being consistent and never giving up will always give you the best success. 

WHAT INSPIRES YOU MOST?

My family, our children and our happiness. Without any of that we have nothing. 

Our inspiration, is our children, our family and our clients, we are very passionate and love what we do and we often have to pinch ourselves at how lucky we are. 

The business grows in success because we work hard and believe in what we do, we are passionate about it and hopefully that shines through. 

WHERE CAN WE FIND OUT MORE OR FOLLOW YOU / FEEL FREE TO PROMOTE ANY PRODUCTS /  OFFERS ETC?

We are in the process of revamping our own website, probably our biggest and longest ongoing projects, but in the meantime we can still be found at www.blacknovadesigns.co.uk

www.instagram.com/blacknovadesigns

www.facebook.com/blacknovadesigns

www.twitter.com/blacknovadesign 

We offer a wide range of services including remote desktop support, website design, website hosting, Wi-Fi optimisation and full IT corporate level network infrastructure and we are fully insured. 

Just for fun quick fire questions

1. skull cap or velvet? VELVET

2. dogs or cats? BOTH

3. tea or wine? WINE

4. rich tea or digestives DIGESTIVES

5. Facebook or Instagram? INSTAGRAM!

A great round-up of Black Nova Designs, what they offer and who they are! If you’re wondering about web hosting , here is another blog collaboration we did on what it is and what to look for. Check it out here.