As you may have seen, my fabulous Web hosts and designers, Black Nova Designs, recently won ‘Best Web Design Agency Wiltshire 2018’ but what does that mean for them and their customers? I know, for me, it means I’m dealing with the best in the county! They even have a trophy to prove it!
Back in August Kyle and Danielle received an email from the SME News Southern Enterprise Awards to advise that they had been nominated for an award. With a little help from myself, we put together the required supporting evidence for the nomination. Showing examples of work, the background to the company and any future plans.
Building the dream
“On a personal level the award is of course awesome. And its recognition that we are on the right path: following our hearts, building the dream team and doing what we love,” says Danielle, co-Director.
“We would not be where we are today without our amazing team, usually lead by Kyle who has had a passion for website coding since he was 8 years old. Professionally, the award means we can connect with more people, provide a higher level of brand awareness and an increased level of trust throughout our industry. We have always prided ourselves in providing the highest quality service possible and it seems that has now been recognised.”
A personal touch
Black Nova really do care about people and we want to create a positive change within the Technology and Web Design industry. An area that can sometimes feel a little un-personal and male led.
So, what does it take to be an “award-winning” brand? It requires an exceptional service, for Black Nova, it’s the making of great websites, creating engaging content and ensuring their clients are happy at all times. Yes there are many other web design agencies in the country, industry and country, but it really will be the personal touch and customer experience that will continue to help a business grow and lead the way to them becoming an award winning business.
Danielle and Kyle have launched many fabulous websites recently. This snapshot below gives an insight into what is possible when they work together with their client to produce a stunning design. One that often the client has long dreamt of.
Creating the clients dream
“We create websites that the customer has full admin access rights to. Maximising your own autonomy, after all it really is your baby! We can implement a Content Management System (CMS) that allows you to change content and correct text and images yourself. Without having to wait for a ‘techy’ to do it for you. Also we design using WordPress templates and custom code them to meet the client’s requirements.
Dependent on the brand and the client’s specification we build on free and premium, paid-for themes. All the while fulfilling your ideas and making them come to life. It is in our interests to create something not only affordable but that each and every client can be proud of – we love to see clients singing from the rooftops about their websites and to do that we create something together.”
The team at Black Nova Designs really want to dispell the myth that technology and websites are ‘scary’. They are there to help. Whether that be with web support or to help you better understand how to solve a problem yourself. I’ve been working alongside them in their office before when a panicked client has rang at 9pm wanting help. They couldn’t help her quick enough and the problem was then solved. You really can’t service like that.
“We are passionate about what we do and we want to pass on as much knowledge as we can. Kyle has always built the company on an ethos that we provide a professional affordable advice and support service. To Black Nova Designs you aren’t just a number or a sales figure, you become part of the family.
Getting computers, laptops and websites to work to your benefit does not have to cost a fortune. But you do need to be very careful. Our industry is FULL of ‘experts’, so please do your research. Not everyone you meet can achieve exactly what you are looking for.”